It’s important that you complete these steps before your training starts, as you’ll need to refer to the standard during the session.

Please choose the video below that relates to the browser you will be using for the training. 

Note: If you already have Adobe Acrobat installed, please don’t skip the Acrobat section of the video as it will also tell you how to make sure you have the right PDF settings enabled.

           

You can access the Intertek Inform sign-up page and the Acrobat download page using the buttons below. Please contact us by email at hello@risktrainingprofessionals.com if you have any questions, and enjoy your training!

Intertek Inform account

Download Acrobat 

If you would like step by step instructions, please see below or download this pdf.

Step 1. Creating your Intertek Inform account

Create an account with Intertek Inform.

1.1 You will need to complete the Personal Details section with your first and last name, your email address, and create a password.

If you use a different email address when creating your Intertek account, that you supplied when enrolling, please let us know as soon as possible.

1.2 In the Billing and Delivery Details section, you will need to enter your address. Please be assured that you will not be billed for your copy of the standard but an address is required to complete the registration process. 

1.3 You can progress without completing the Organisation Name and Preferences section. 

1.4 Verify you are not a robot and click the blue register button.  

Step 2. Downloading Adobe Acrobat

If you don’t already have Adobe Acrobat Reader/Pro installed on the device you plan to use for the training, please install by clicking this link.

To ensure you are able to download and view your Standard without issue, follow steps 3 and 4 to update settings for Adobe. 

These changes will ensure your copy of the Standard is opened as a PDF and will be able to be downloaded and saved.

It is critical your Adobe settings and Browser settings are updated prior to us allocating your copy of the standard.

Step 3. Updating your Adobe Acrobat settings

You will need to make a change to the settings of your PDF. You can do this using any PDF document you have saved. This setting change
will be effective on the PDF document of the Standard.

3.1 Click on the menu button at the top left corner of this PDF. This will reveal the dropdown list displayed in the example above.

3.2 Navigate to the preferences option and click this.

Step 4. Disabling global objects security policy in Adobe

4.1 Once in Preferences, Click JavaScript in the categories list

4.2 If there is a check mark in the box titled Enable global object security policy please uncheck this box, then click OK.

If this box is already unchecked, please DO NOT check it. Just click OK.

Step 5. Adjust your browser settings

Please select the browser you are using for the training and follow the steps.

    Open a new browser tab in Google Chrome, and click on the 3 dots in the top right corner, and click on Settings.

    Updating your Google Chrome settings

    Click Privacy & Security, then click Site Settings.

    Updating your Google Chrome settings

    Scroll down to Additional content settings and click on the downward facing arrow.

    Updating your Google Chrome settings

    Click on the Downloads in the Settings list.

    Open a new browser tab in MS Edge and click on the 3 dots in the top right corner and click on Settings.

    Updating your MS Edge settings

    Click on Cookies and site permissions and scroll down to click on PDF documents.

    For the option of Always download PDF files, click on the slide bar to change to BLUE.

    This tab can now be closed.

    In the General Settings, scroll down to Files and Applications.

    In the Save files to box, select a file location (using the Browse function) for the PDF document to be saved. For example, locate your Downloads folder.

    On the day of training 

    • On the day of training, you will be sent an email from noreply@intertekinform.com with the subject line “Your Digital Product Download shared by Tom Barham” – this could be in your Other, Spam, or Junk folder
    • Open this email on the device you want to use to access the standard. It is not recommended to use a portable device like a tablet or phone. 
      Please note: your copy of the standard will be locked to the device you open it on.
    • Select Product Download at the bottom of the email
    • The file will be sent to your Downloads folder
    • Open the download – it should open in Adobe ready for you to edit and use throughout the course. 

    Frequently Asked Questions

    A. You can download supported PDF readers from:

    • You are able to print your PDF, however as per terms and conditions, you are licensed to print a maximum of 2 paper copies. 
    • Please ensure you select the entire document in lieu of selected pages.
    • PLEASE NOTE: It is recommended to use a commercial printer that is networked to your device as a home printer might not have the capability to handle the volume of pages of some of the standards. 

    Follow these steps to print your document:

    • Open Adobe
    • Click ‘Edit’ located at the top of your screen
    • Click ‘Preferences’ located at the bottom of the list
    • Select ‘Security Enhanced’ located near the bottom of the list
    • Uncheck the box next to ‘Enable Protected Mode at Startup’ located at the top of the window
    • Uncheck the box next to ‘Enable Enhanced Security’
    • Click ‘Ok’ and close Adobe
    • Open your PDF and try printing again

    print settings

    A. You can save the PDF on your computer or device, but it will then be locked to that device.

    Learn more about Using Secure PDF-DRM Formats.

    A. Yes. You will need to be connected to access your PDF.

    A. You will be able to access your PDF by using a supported PDF reader for your device. This will need to be installed on your device. The IT policies of your organisation may require you to engage with your IT team to approve the installation of supported PDF reader.

    A. Ensure that you are not opening the PDF file in your Browser or Mac Preview. Only use the PDF in one of the supported PDF apps:

    Software Compatibility 

    Windows:

    • Adobe Acrobat Reader DC
    • Adobe Acrobat Pro

    Mac:

    • Adobe Acrobat Reader DC
    • Adobe Acrobat Pro

    A: What is Global Object Security Policy (GOSP)? The Global Object Security Policy (GOSP) is a setting in the Adobe Reader, Acrobat and PDF-XChange apps that controls how cookies behave. The default setting is “enable global object security policy” which means that every time someone renames a file or moves a file to a different location, a different cookie is created each time.

    Since this protected content relies on these cookies to track the number of ‘devices’ that a user opens the protected PDF, you will be required to disable this feature if you have resulted in the following security error: 


    error 1 screenshot

    Disabling the “global object security policy” does NO HARM to your user’s computer. It is simply a mechanism to create a single tracking ID (or cookie) on their computer, no different than how a Browser session tracks cookies as well.

    A: To disable this feature in Adobe on a PC:

    Adobe-on-PC-1Adobe-on-PC-2-1

    1. From the top menu bar, click Edit > Preferences.
    2. Under Categories, click JavaScript.
    3. Uncheck the field “Enable global object security policy” and ensure the “Enable Acrobat JavaScript” field is checked.
    4. Click OK.

    To disable this feature in Adobe on Mac:

    Adobe-on-PC-1Adobe-on-PC-2-1

    1. From the top menu bar, click Acrobat Reader > Preferences.
    2. Under Categories, click JavaScript.
    3. Uncheck the field “Enable global object security policy” and ensure the “Enable Acrobat JavaScript” field is checked.
    4. Click OK

    A. When opening a File in Adobe Reader or Acrobat DC, for the first or second time, you may encounter a couple of different pop-up messages which require specific action:

    Security Warning: this is a security message that will appear the first time you unlock a Protected PDF. Confirm by taking the below action.
    - Check the box “Remember this action…”, then click Allow.

    A: The problem is usually caused by proxy / firewall that interrupts the communication between intertek content and your organisation's server.

    To best resolve this issue, please contact your IT department to whitelist the domain doc.drm.saiglobal.com on port 443 or other. 

    The following screenshots may be of assistance to your IT department. 

    Adobe Acrobat DC screenshot

    Preferences Screenshot

    Manage Internet Access Screenshot

    A: Yes, you can access your PDF via the following other methods:

    1. All registered users on Intertek Inform have the ability to view PDF content via a Browser, by enabling any your pop-up settings. 
    2. This View Online functionality is a convenient way of accessing your document providing you features such as high-lighting and annotations.
    3. Simply Login to your Account and select Collections to View Online. 

    A: You can view your document online via the following steps:

    1. View Online is the recommended and most convenient way to view your Standard on a portable device.
    2. Simply Login to your Account and select Collections to View Online. 
    3. A working internet connection will be required. 

    A. No. This electronic version has been allocated to your email address and is personally licensed to you. It cannot be shared with anybody else. 

    A. No. Once a license has been allocated to an email address, it cannot be changed. 

    A. No, the license is allocated to your specific email and cannot be opened when sent to another email user. 

    Looking for help on our Virtual Training platform? Find out more here.

    If you have any further questions, please contact us on 1300 95 96 92 or hello@risktrainingprofessionals.com

    What our students say about our courses

    “The virtual classroom coupled with an enthusiastic trainer made the course easy to run through and as good as any face-to-face courses I have ever attended.”

    “Honestly thought it was gonna be boring. I was very wrong! Very engaging and informative. Loved all 5 days and will be back for more courses!”

    “Let’s be honest – ISO standards aren’t exactly edge-of-your-seat material. But this course proved that with the right coach, even clauses and compliance can be compelling! Packed with real-world examples, well-paced sessions, and just the right amount of workshops, it was surprisingly enjoyable. Highly recommended!”

    “It was clearly evident that the lead auditor trainer had significant industry-related experience in auditing. He was able to keep the class fully engaged with personal interaction and reinforce learnings. Getting full copies of the standards was amazing, the catering and the training location in Brisbane was perfect.”

    “The trainer’s experience and real-life examples gave great context to the course material. The 5 days allowed the material to be digested in a way that was not overwhelming. I’d definitely recommend the course to others.”

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