Our 2-day Quality Management Systems (QMS) training course is for those who require a comprehensive and practical understanding of the requirements of ISO 9001:2015. Ideally suited to those who need to understand and work within a quality management system, our Quality Management Systems course will leave you with full knowledge of the requirements of a fit-for-purpose quality management system.
This course has the equivalent of 16 Continuing Professional Development (CPD) points.
Plus, you receive a complimentary licensed copy of:
After successful completion of the course, you’ll gain access to a suite of downloadable resources, including templates and checklists.
Please note: This is a 2-day course, with attendance required on Wednesday and Friday (no Thursday).
AOQ Certified Quality Practitioner RecognitionThis course has been recognised by the Australian Organisation for Quality (AOQ) as contributing towards the AOQ Certified Quality Practitioner (CQP) programme.
Successful completion may contribute recognised learning hours towards your CQP pathway.
Streamlined assessment process with support available.
We offer nationally and internationally recognised courses and qualifications.
Trainers are practising risk, audit, and systems experts.
Access a suite of downloadable resources and refresher learning bursts upon completion of the course.
Certificates are issued promptly.
We never cancel a course - enrol with confidence.
This course introduces the core requirements of a Quality Management System and how they support continual improvement and customer satisfaction.
You will learn:
This 2-day course will leave you with knowledge of the ISO 9001 Quality management systems standard. This course differs from our Understanding ISO 9001 course in that it awards an internationally recognised unit of competency from Exemplar Global.
It can be joined to an additional 2-day module: Becoming a Skilled Lead Internal/External Auditor, where participants learn how to conduct management systems audits in accordance with ISO 19011:2018 Guidelines for Auditing Management Systems. To complete these modules together, see our Quality Management Systems Lead Auditor course.
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Upon successful completion of the course, you will receive a Certificate of Attainment with the Exemplar Global competency:
If you additionally complete our Becoming a Skilled Lead Internal/External Auditor course, you may also be eligible to complete the BSBSS00128 Lead Auditor Skill Set to attain four Nationally Recognised Training Units of Competency.
There are no prerequisites for this course.
You will complete a series of workshops during the course, which form part of the assessment. Upon the completion of each module, there is a short multiple-choice quiz. You will receive continual assistance and feedback from the facilitator.
This course is ideal if you:
A business background is recommended, but prior experience in auditing or management systems is not essential.
To become a registered third-party auditor under the Exemplar Global scheme, you’ll need this course plus the units of competency awarded in our Becoming a Skilled Lead Internal/External Auditor course – Exemplar Global AU26 – Auditing management systems and Exemplar Global TL26 – Lead audit teams.
Visit the Exemplar Global website for full certification requirements and current fees.Â
If you wish to obtain the four nationally recognised training units, you’ll need to complete the Becoming a Skilled Lead Internal/External Auditor course and undertake the additional assessment.
Expand your qualifications with the following courses:Â
During the Quality Management Systems training week:Â
Training available in a separate week:Â
If you’re looking for a foundation-level understanding of ISO standards and auditing skills, check out our library of eLearns, which includes our self-paced 45-minute Introduction to ISO 9001 module. 
The price of this course is $1,650 GST exempt. Receive a 10% discount when choosing the virtual delivery option for this course.
Discounts for multiple attendees are available – please contact us to find out what discounts can be applied.
We offer an easy, streamlined enrolment process – you can either enrol directly into your course online or call us on 1300 95 96 92 to enrol over the phone.
We offer a variety of payment methods:
We can arrange flexible payment plans on an individual basis. Please be aware that your certificate will be held until full payment has been received.
Our public training courses are offered in multiple convenient locations across Australia, ensuring we can provide education for participants nationwide. You can attend our Integrated Management Systems Lead Auditor training courses in most major capital cities, including Sydney, Canberra, Melbourne, Brisbane, and Perth. These locations provide a perfect setting for face-to-face learning, where you can interact directly with our experienced trainers and network with other professionals in the field.
If online learning is more your style, we also offer this course via virtual delivery for those who prefer or require flexibility. Our online courses are available to participants in Australia and New Zealand, providing the same premium education as our face-to-face sessions, with the added convenience of online learning. The virtual platform is designed to mimic in-person learning and aims to be engaging and interactive, with real-time group exercises, Q&A sessions, and online assessments. No matter your location, you can benefit from our expert-led training to understand the requirements of the ISO 9001 Quality standard.
Please note: Due to licensing restrictions, our virtual courses are open to participants from Australia and New Zealand only.
Looking to drive customer satisfaction by educating multiple employees on quality management systems? In-house training can provide a cost-effective training solution for organisations with a number of staff who require training. We can also customise a course to suit your own individual needs and include your own audit documentation. Call us on 1300 95 96 92 or complete the form below to request a quote.
Karstens, Level 1, 111 Harrington St, Sydney NSW 2000
Karstens, Level 1, 111 St Georges Terrace, Perth WA 6000
Karstens, Level 24, 215 Adelaide Street, Brisbane QLD 4000
Karstens, 123 Queen Street, Melbourne VIC 3000
Cliftons, Level 2, 10 Moore St, Canberra ACT 2601
Cliftons, Level 4, 45 Queen St, Auckland, NZ 1010
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ISO 9001 is a globally recognised benchmark for quality management systems. It sets out how organisations can consistently provide products and services that meet both customer expectations and regulatory requirements, while also striving for continual improvement.
Its main purpose is to establish a structured, reliable approach to managing quality across every area of an organisation.
The standard encourages organisations to understand what customers need, deliver on those expectations, and build lasting relationships through trust and reliability.
Rather than managing activities in isolation, ISO 9001 promotes treating them as connected processes. This approach improves coordination, reduces waste, and boosts performance.
It’s about using data, performance reviews, and corrective actions to make ongoing enhancements—so processes and outcomes keep getting better over time.
ISO 9001 asks organisations to anticipate potential issues that could affect quality and put proactive measures in place to prevent them.
Certification is achieved by undergoing an independent audit that verifies the organisation meets all the requirements outlined in the standard.
Greater customer confidence – Delivering on promises builds loyalty.
Streamlined operations – Well-defined processes cut down on errors and delays.
Stronger reputation – Certification shows a clear commitment to quality.
Competitive edge – Can set you apart in crowded markets.
More opportunities – Some contracts and industries require ISO 9001.
It provides a proven framework to improve how work is done, strengthen customer satisfaction, and open the door to new business prospects.
ISO 9001 follows a structured framework to ensure quality at every stage:
By following this approach, businesses can strengthen credibility, improve service delivery, manage risks, and ultimately enhance customer satisfaction.
ISO 9001 applies to organisations of all sizes and industries as the standard focuses on key areas such as leadership, customer satisfaction, risk management, process management, and performance evaluation.
 A quality management systems course may help you get a foothold in the quality management industry and may provide a pathway to becoming a registered third-party auditor under the Exemplar Global scheme.
This training course focuses on ISO 9001:2015, as it is the benchmark in international standards for quality management. With over one million organisations across the globe certified to ISO 9001, it’s also considered to be the most common QMS framework.Â
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