Key details

Cost: $ (inc. GST)

Duration: 2 Days

CPD Points: 16

About the course

Take the lead in implementing your organisation’s management system, driving compliance and continual improvement with ISO standards. This practical 2-day course equips you with the tools to confidently design, implement, and maintain a management system that works for your organisation.

Build a strong foundation in ISO’s high-level structure, quality management principles, and key clauses. Learn how to conduct a gap analysis, present your findings, and develop a clear, strategic roadmap for implementation.

This course dives into practical topics like project planning, stakeholder engagement, risk identification, process mapping, and performance evaluation, giving you the confidence to lead change effectively. You’ll discover best practices for engaging key stakeholders, assessing risk, and using project management tools to support a smooth implementation.

Learn how to establish, monitor, and enhance a management system that supports your organisation’s goals.

This course has the equivalent of 16 Continuing Professional Development (CPD) points.

 

Our training is different because

No homework or take-home assessment.

Internationally recognised courses.

Trainers are practising risk, audit, and systems experts.

Access refresher learning bursts upon completion of the course.

Certificates are issued promptly.

We never cancel a course - enrol with confidence.

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Course overview

Learning outcomes

After successful completion of this course, you will be able to:

  • Understand the structure of ISO standards
  • Conduct a gap analysis
  • Develop an effective project plan
  • Apply risk management principles
  • Develop stakeholder engagement plans
  • Utilise process mapping techniques
  • Monitor and measure system performance
  • Implement risk and compliance controls
  • Develop an implementation roadmap

Course content

Timetable

Day 1

Summary of the structure of ISO standards:

  • What is ISO?
  • High level structure
  • Quality Management Principles
  • Key clauses in all standards

Gap analysis process:

  • Why do a gap analysis?
  • Conducting a gap analysis
  • Gap analysis tools
  • Supporting documentation for gap analysis
  • How to structure findings
  • Classifying findings
  • The 5 C’s

Project Planning:

  • Key elements of a project plan
  • Project management tools
  • Developing a project plan

Objectives and risk management tools and methodologies:

  • Defining objectives
  • Overview of Risk Management in ISO 31000:2018
  • The risk management process
  • Key risk management tools
  • Identifying and mitigating risk
  • Risk statements
  • Risk treatment
  • Risk controls

Day 2 

Stakeholder engagement:

  • Identifying key stakeholders
  • Best practices for communication and consultation
  • Roles and responsibilities
  • Stakeholder mapping

Process mapping:

  • What is process mapping
  • Process mapping techniques
  • Documentation requirements

Performance evaluation, monitoring, and improvement:

  • Performance evaluation requirements
  • Monitoring and measuring performance
  • Qualitative & quantitative measures
  • Continual improvement methodologies

Implementation roadmap and next steps:

  • Creating an implementation roadmap
  • Finalising roles, responsibilities, and communication
  • Establishing timelines for evaluation and improvement

Qualification

You will receive a Certificate of Attendance. 

This course has the equivalent of 16 Continuing Professional Development (CPD) points.

Prerequisites

There are no prerequisites for this course.

Assessment

You will complete a series of workshops during the course which form part of the assessment.

You will receive continual assistance and feedback from the facilitator.

Who should attend

You should attend if you:

  • Need to develop or improve a management system
  • Are involved in the management systems process
  • Are a manager responsible for a management system or management system auditing

A business background is preferred, however prior experience in auditing and management systems is not essential.

Study Pathway – Where to from here?

If you wish to become a registered third-party, or external Quality, Environmental, OH&S, or Integrated Management Systems auditor with Exemplar Global, you will need to complete the Becoming a Skilled Lead Internal/External Auditor course, along with at least one discipline (Quality, Environmental, OH&S, or Food Safety) available in either our:

Contact Exemplar Global for more information on their registration process.

We also offer courses in Business Continuity (Exemplar Global BC), Risk Management and Psychological Health and Safety at Work that may be attended separately.

Price

The price of this course is $ (inc. GST).

Discounts for multiple attendees are available – please contact us to find out what discounts can be applied.

How to enrol

We offer an easy, streamlined enrolment process – you can either enrol directly into your course online, or call us on 1300 95 96 92 to enrol over the phone.

How to pay

We offer a variety of payment methods:

  • Bank transfer
  • Credit card
  • Payment plans

Payment plans

We are able to arrange flexible payment plans on an individual basis. Please be aware that your certificate will be held until full payment has been received.

Delivery

Public – Virtual/Online

This course is delivered online via our virtual training platform. Our virtual courses are available to participants in Australia and New Zealand. They provide the same premium learning experience as our face-to-face sessions, with the added convenience of online learning. The virtual platform mimics in-person learning and aims to be engaging and interactive, with real-time group exercises, Q&A sessions, and online assessments. No matter your location, you can benefit from our expert-led training and become proficient in key risk management topics.

Please note: Due to licensing restrictions, our virtual courses are open to participants from Australia and NZ only.

In-house – Face-to-face or virtual

In-house training can provide a cost-effective training solution for organisations with a number of staff who require training. We can also customise a course to suit your own individual needs, and include your own audit documentation. Call us on 1300 95 96 92 or complete the form below to request a quote. 

Request an In-house quote

Training Course Locations

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Course Dates

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“The virtual classroom coupled with an enthusiastic trainer made the course easy to run through and as good as any face to face courses I have ever attended.”

It was evident that the trainer had significant industry related experience in auditing. They were able to reinforce learnings and keep us interested by integrating their experiences into the course with relevant and engaging real world examples.

Course was enjoyable and I like the fact that we’re given a copy of the each of the Standards!

Honestly thought it was gonna be boring. I was very wrong! Very engaging and informative. Loved all 5 days and will be back for more courses!

Really enjoyed the training. What could be a very stale topic was delivered in a very engaging and detailed way. I particularly enjoyed the conversational delivery of the content and the practical activities were challenging and well presented. The catering was great too.

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