Quality Management Systems

Learning outcomes

After successful completion of this course, you will understand:

• The benefits of ISO 9001
• The terminology and concepts of ISO 9001
• How simple QMS can be
• QMS complexities explained
• How to integrate a QMS with other systems such as environmental and OH&S
• Importance of the customer
• What internal and external auditors look for during an audit
• Risk-based thinking and its application to modern management systems
• The process approach and its benefits to business
• The integration of the customer into organisational processes

Course content

This 2-day course will leave you with knowledge of the ISO 9001 Quality management systems standard. This course differs from our Understanding ISO 9001 course in that it awards an internationally recognised unit of competency from Exemplar Global.

It can be joined to an additional 2-day module: ‘Becoming a Skilled Lead Internal/External Auditor‘ where participants learn how to conduct management systems audits in accordance with ISO 19011:2018 Guidelines for Auditing Management Systems. To complete these modules together, see our Quality Management Systems Lead Auditor course.

Timetable

Wednesday

Management systems – what are they?

• History of ISO and the harmonised structure
• Organisational context – external and internal 
• Customers, workers, the community, and shareholders
• Risk-based thinking, the process approach
• Modern management systems

Quality Management Systems

• Prioritising the customer
• Process approach and its application
• Risk-based quality
• Requirements of ISO 9001:2015
• Auditing against ISO 9001:2015

Thursday

Attendance not required 

Friday

Auditing scenarios

• Review of Quality Management System requirements
• QMS audit scenarios
• Writing up findings
• Course review

Qualification

Upon successful completion of the course, you will receive a Certificate of Attainment which identifies the following Exemplar Global competency:

• Exemplar Global QM – Quality Management Systems

This course has the equivalent of 16 Continuing Professional Development (CPD) points.

Prerequisites

There are no prerequisites for this course.

Assessment

Throughout the course, you will complete a series of workshops which form part of the assessment. A short multiple-choice exam at the completion of each module assesses the knowledge and understanding gained throughout the training. You will receive continual assistance and feedback from the trainer and are given anecdotal examples of real world audit situations.

No homework or take-home assessment. 

Who should attend

Designed to cater to people involved in auditing, system development or system maintenance, you should attend if you:

• need to have a practical understanding of ISO 9001
• need to write and implement a QMS
• are involved in the Quality management processes
• are a manager responsible for your QMS
• wish to consolidate your existing knowledge into a formal qualification

Prior experience in auditing and management systems is not essential. 

Study Pathway – Where to from here?

If you wish to become a registered third-party, or external OH&S auditor with Exemplar Global, you need to have obtained the competency units from this course and the additional Exemplar Global competency units of AU and TL (via our Becoming a Skilled Lead Auditor or Management Systems Lead Auditor courses).

Contact Exemplar Global for more information on their registration process.

Additional Exemplar Global competencies for Management Systems auditing (Exemplar Global AU and TL), OH&S Management Systems (Exemplar Global OH 45001), and/or Environmental Management Systems (Exemplar Global EM), may be added during the same week of training, or attended separately. Competencies for Information Security Management Systems (Exemplar Global IS), and Food Safety Management Systems (Exemplar Global FS), and Business Continuity (Exemplar Global BC) may be attended separately. We also offer courses in Risk Management and Psychological Health and Safety at Work. 

Price

The price of this course is $1,995 (inc. GST). Discounts for multiple attendees are available – please contact us to find out what discounts can be applied..

How to enrol

We offer an easy, streamlined enrolment process – you can either enrol directly into your course online, or call us on 1300 95 96 92 to enrol over the phone.

How to pay

We offer a variety of payment methods:

• Direct debit
• Credit card
• Cheque
• Payment plans

Payment plans

We are able to arrange flexible payment plans on an individual basis. Please be aware that your certificate will be held until full payment has been received.

Delivery

Public – Face-to-face

Our public training courses are offered in multiple convenient locations across Australia, ensuring we can provide education for participants nationwide. You can attend our Integrated Management Systems Lead Auditor courses in most major capital cities, including Sydney, Canberra, Melbourne, Brisbane, Perth, and Adelaide. These locations provide a perfect setting for face-to-face learning, where you can interact directly with our experienced trainers and network with other professionals in the field.

Public – Virtual/Online

If online learning is more your style, we also offer this course via virtual delivery for those who prefer or require flexibility. Our online courses are available to participants in Australia and New Zealand, providing the same premium education as our face-to-face sessions, with the added convenience of online learning. The virtual platform is designed to mimic in-person learning and aims to be engaging and interactive, with real-time group exercises, Q&A sessions, and online assessments. No matter your location, you can benefit from our expert-led training to understand the requirements of the ISO 9001 Quality standard.

Please note: Due to licensing restrictions, our virtual courses are open to participants from Australia and NZ only.

In-house – Face-to-face or virtual

In-house training can provide a cost-effective training solution for organisations with a number of staff who require training. We can also customise a course to suit your own individual needs, and include your own audit documentation. Call us on 1300 95 96 92 or complete the form below to request a quote. 

Request an In-house quote