While we endeavour to make your experience with RTP pleasurable and rewarding, if you feel you have been unfairly treated, or improperly assessed for the competency which you have studied we do have a complaints and appeals policy and procedure.
Firstly, please speak to your facilitator. If you are required to be reassessed, that can be arranged at no additional expense to you, the client. Further, if you are still deemed not yet competent, we can arrange for you to attend a second public training course, also at no additional cost.
If this is not suitable or for non-training related concerns, please contact in writing Tom Barham, Director of Training, at tom.barham@risktrainingprofessionals.com. We will formalise the concern and respond to you in writing. Please refer to our Complaints and Appeals Policy and Procedure.

